Refund policy

EXCHANGE POLICY

  • As noted on our payment page at the time of purchase, we’re happy to offer exchanges, but we do not offer refunds at this time.
  • Exchanges are accepted within 30 days of purchase, and your item(s) must be unused and in the original condition.
  • All sale and Nantucket Stroll purchases are Final Sale.
  • Items not exchanged for other items will receive store credit.  Credit is usable online or at our Newburyport, Newport, and Nantucket locations. This credit never expires.
  • Discounts applied to original orders will only be applied to exchanges on equivalent product sizes or colors. Discounts will not be applied to any new or differing products.
  • To start an exchange click here.

PURCHASES FROM AUTHORIZED LOLA RETAILERS

  • Items purchased from an Authorized LOLA & Company® Retailer need to be processed through the retailer for exchange or credit. 
  • Damaged items purchased within 1 year with a valid receipt will be accepted by LOLA & Company®. If you do not have a receipt, please contact the retailer for next steps.
  • If the retailer has closed and proof of purchase cannot be verified, LOLA & Company® reserves the right to reject any submissions.
  • Please email storeservice@lolacompany.com to begin the replacement process.

PRODUCT WARRANTY

LOLA & Company® warrants all jewelry against defects in materials and workmanship under ordinary consumer use for a period of ONE (1) YEAR from the date of original retail purchase with proof of purchase. 

Not included in this warranty are normal wear & tear, accidental breakage or damage, and tarnishing.

LOLA & Company® will, at its option, to the extent permitted by law, either repair the product at LOLA & Company®'s expense, or replace the product with a new product that is equivalent to the product that is to be replaced.